Email support
The fastest way to reach us. We aim to respond within one business day.
support@posq.app
We're here to help you get the most out of posq. Reach our team directly, or browse the answers to common questions below.
The fastest way to reach us. We aim to respond within one business day.
support@posq.app
Setting up your menu, floor plan, team or first location? Tell us your venue and
we'll help you go live.
support@posq.app
Questions about your data, GDPR rights, or a data-subject request?
privacy@posq.app
posq is a modern restaurant point-of-sale platform. It combines a fast iPad POS app, a web admin portal for menus, staff and reporting, and a secure cloud API that keeps every device and location in sync.
The posq POS runs on iPad. You manage your menu, team and reports from any modern web browser on desktop or laptop. You will also need a stable internet connection and, for card payments, a supported payment terminal or processor.
The iPad POS is designed to tolerate brief network interruptions so you can keep taking orders during a momentary outage. Data syncs back to the cloud once the connection is restored. A reliable connection is still recommended for payments and reporting.
posq calculates VAT per item and per country in exact minor units, so totals reconcile precisely, with country-specific fiscalization built into the platform.
Card payments are processed by certified, PCI-DSS compliant payment providers. posq never stores full card numbers — we only keep limited transaction metadata such as the amount, status and last digits for your records.
Yes. posq is built with privacy by design and EU data residency. We document lawful bases, support data-subject rights such as access and erasure, and maintain a transparent sub-processor list. See our Privacy Policy for full detail.
Yes. You can manage one venue or a whole group from a single account, with centralised menus and reporting and per-location settings.
Granular roles and permissions let you give owners, managers and staff exactly the access they need — keeping sensitive actions like voids, refunds and reports in the right hands.
posq is a multi-country platform with per-country VAT and fiscalization built in. Get in touch and we will confirm availability for your region.
Your order, transaction and reporting data is available from the web portal, and you can request a full export. For data-subject requests under GDPR, contact privacy@posq.app.
To help us resolve your issue quickly, please include:
Email us at support@posq.app. For urgent issues affecting live service, mark your subject line with URGENT and we will prioritise it.